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Bob Sutton

Bob Sutton

Organizational Psychologist & Bestselling Author

Harvard Business Review

Better Service, Faster: A Design Thinking Case Study

January 6, 2016

Better Service, Faster: A Design Thinking Case Study

This Harvard Business Review piece that I wrote with David Hoyt describes an intervention that a pair of Stanford students in one of my classes made in a social service agency to serve clients in ways that were less frustrating, more dignified, and more efficient.    The students used multiple ... Continue Reading »

Eight Essentials for Scaling Up Without Screwing Up

February 10, 2014

Eight Essentials for Scaling Up Without Screwing Up

... Continue Reading »

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