Robert Sutton and Huggy Rao: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

What is “destructive friction”? Bestselling authors Robert I. Sutton and Huggy Rao say that every organization is plagued by destructive friction; yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse.

Join us as Sutton and Rao teach people how to become “friction fixers.”