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Friction Project Articles by Bob Sutton

Rule Nazis and Other Petty Tyrants

Rule Nazis and Other Petty Tyrants: The Toxic Blend of Influence Without Prestige

Better Service, Faster: A Design Thinking Case Study

Better Service, Faster: A Design Thinking Case Study

Why Your Job is Becoming Impossible to Do: The Tragedy of Well-Intentioned Organizational Overload

Why Your Job is Becoming Impossible to Do: The Tragedy of Well-Intentioned Organizational Overload

Dropbox's Secret for Saving Time in Meetings

Dropbox’s Secret for Saving Time in Meetings

To Scale Up, Slow Down

To Scale Up Fast, Sometimes You’ve Got to Slow Down: Waze Shows The Way

How Do You End a Meeting

How Do You End a Meeting? Netflix’s HR Rebel Asks Two Simple Questions