Shantanu Narayan, Chair and Chief Executive Officer of Adobe

The idea of leaders as friction fixers is dynamite. Their job is to remove obstacles to help teams drive decisions and impact, whether that’s through eliminating friction that’s impeding progress or introducing friction to foster debate and better outcomes. Sutton’s and Rao’s insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization’s success.